Marriot call centers consolidate & send more workers home

Marriot may be closing its Salt Lake City call center, but they're hiring home-based workers to pick up the slack. Marriott has been working with a virtual call center for a while now, but they are now restructuring to catch up with technology. People just aren't making as many phone calls with the internet being so widespread, and they don't need huge call centers anymore.

Employees were laid off, which is unfortunate, but Marriott says they will be giving former employees priority for the new work-at-home positions. There's an article about it in the Deseret Morning News.